Privacy Policy

Effective Date: December 24, 2025

Last Updated: December 24, 2025

Vivienne Media Group LLC

1. Introduction

1.1 Who We Are

Vivienne Media Group LLC, a Florida limited liability company doing business as Terique Armanie ("Company," "we," "us," or "our"), provides professional photography, videography, and marketing services. Our business is located in Orlando, Florida, United States. You can contact us at [email protected] or visit https://teriquearmanie.com/.

1.2 What This Policy Covers

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you:

• Respond to our advertisements or lead generation forms for our own services

• Respond to advertisements or lead generation forms for events and services we promote on behalf of our clients

• Opt in to receive SMS text messages, emails, or phone calls from us

• Purchase our photography, videography, or marketing services

• Visit our website at https://teriquearmanie.com/

• Interact with us through social media, email, phone, or any other channel

1.3 Important Notice About Our Marketing Services

As part of our business, we provide marketing services to third-party clients ("Clients"). This means:

• We run advertisements promoting our own photography, videography, and marketing services

• We also run advertisements promoting our Clients' events, products, or services

• When you respond to any of these advertisements, you are providing your information directly to Vivienne Media Group LLC

• All SMS text messages, emails, and phone calls will come from Vivienne Media Group LLC, regardless of whether the communication is about our own services or a Client's event or service

• Vivienne Media Group LLC is the data controller responsible for your information and the sender of all communications

1.4 Your Consent

By submitting your information through any of our lead forms, opting in to receive communications, or otherwise providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy and our Terms of Service, and you consent to the collection, use, and disclosure of your information as described herein.

2. Information We Collect

2.1 Information You Provide Directly

When you complete a lead form, contact us, or otherwise interact with us, we may collect:

Contact Information:

• Full name (first and last name)

• Email address

• Mobile phone number

• Home or work phone number

• Mailing address (if provided)

Communication Preferences:

• Your consent to receive SMS text messages

• Your consent to receive email communications

• Your consent to receive phone calls

• Your preferred method of contact

Inquiry and Interest Information:

• Interest in our services (photography, videography, marketing)

• Interest in Client events or services you inquired about

• Questions or comments you submit

• Service requirements, event details, or preferences

• Responses to questions on our lead forms

Lead Form Submission Data:

• Date and time of your submission

• Which advertisement or lead form you responded to

• Which campaign (our own services or a Client campaign) you expressed interest in

• The platform where you submitted the form (e.g., Facebook, Instagram, website)

Payment Information (For Our Services Only):

• Credit card or debit card number

• Billing address

• Payment account information

• Transaction history

Note: Payment information is collected only when you purchase photography, videography, or marketing services directly from Vivienne Media Group LLC. See Section 2.3 for information about Client transactions.

2.2 Information Collected Automatically

When you visit our website or interact with our emails or digital content, we may automatically collect:

• IP address and general geographic location (city, state, country)

• Device type, model, and operating system

• Browser type and version

• Pages visited on our website and time spent on each page

• Referring website, advertisement, or search terms that led you to us

• Email open rates, click-through rates, and engagement data

• SMS message delivery status and responses

• Cookies and similar tracking technologies (see Section 9)

2.3 Information We Do NOT Collect for Client Campaigns

When you respond to advertisements for Client events or services, we do not collect your payment information. If you make a purchase related to a Client's event or service (such as purchasing event tickets or products), that transaction is handled entirely by the Client on their own website or through their designated payment processor. Vivienne Media Group LLC is not involved in payment processing for Client transactions and does not have access to payment information you provide to Clients.

2.4 Information From Third-Party Sources

We may receive information about you from:

• Meta Platforms (Facebook/Instagram): When you complete a lead form through Meta's advertising platform, Meta transmits your submitted information to us.

• Other Advertising Platforms: When you respond to our advertisements on other platforms.

• Analytics Providers: Information about how you interact with our website and advertisements.

• Clients: If a Client refers you to us or provides information in connection with their campaign.

3. How We Use Your Information

3.1 To Send Communications You Opted In to Receive

When you provide your contact information and opt in to receive communications, we use your information to send:

SMS Text Messages:

• Information about our photography, videography, and marketing services (if you inquired about our services)

• Information about Client events and services you expressed interest in (e.g., event updates, reminders, promotional content)

• Appointment confirmations and reminders

• Responses to your inquiries

• Customer service messages

Email Communications:

• Information about our services and promotions

• Information about Client events and services you expressed interest in

• Newsletters, updates, and announcements

• Responses to your inquiries

• Transactional emails related to your interactions with us

Phone Calls:

• Following up on your inquiry about our services or Client offerings

• Discussing service details, event information, or answering questions

• Scheduling appointments or consultations

• Providing customer support

3.2 To Facilitate Your Interest in Client Events and Services

If you respond to an advertisement for a Client's event or service, we use your information to:

• Send you updates, reminders, and promotional information about that Client's event or service via SMS, email, and/or phone

• Share your contact information and inquiry details with the applicable Client so they can fulfill your request, provide event information, answer your questions, or process transactions on their own platform

• Connect you with the Client's resources (e.g., their website for purchases)

3.3 To Provide Our Own Services

If you inquire about or purchase our photography, videography, or marketing services, we use your information to:

• Respond to your inquiry and provide information about our services

• Schedule consultations and appointments

• Prepare quotes and proposals

• Process payments for our services

• Deliver the services you engage us to provide

• Follow up on your satisfaction with our services

• Send invoices and receipts

3.4 To Improve Our Services and Operations

We use information to:

• Analyze and improve our advertising and marketing campaigns

• Understand what services and events interest our audience

• Measure the effectiveness of our communications

• Improve our website, lead forms, and user experience

• Ensure our messages are delivered successfully

• Train our staff and improve customer service

3.5 To Comply With Legal Obligations

We use information to:

• Comply with applicable federal, state, and local laws and regulations

• Respond to subpoenas, court orders, and legal process

• Maintain records required by law, including SMS consent records

• Enforce our Terms of Service and other agreements

• Protect our rights and the rights of others

4. How We Share Your Information

4.1 With Clients (For Client Campaigns)

If you respond to an advertisement or lead form for a Client's event or service, we share your information with that Client so they can:

• Provide you with information about their event or service

• Answer your questions

• Process your purchase, registration, or service request on their own platform

• Follow up with you regarding their offering

Important: Once your information is shared with a Client, the Client's use of your information is governed by their own privacy policy. We encourage you to review the Client's privacy policy before providing information or making purchases on their platforms.

4.2 With Service Providers

We share information with third-party service providers who help us operate our business and deliver communications, including:

• SMS Messaging Platforms: We use Twilio and similar platforms to send and receive SMS text messages. These providers process your phone number and message content to deliver messages.

• Email Marketing Platforms: We use email service providers to send and manage email communications.

• Customer Relationship Management (CRM) Systems: We use CRM platforms to manage contacts, track communications, and organize lead information.

• Payment Processors: We use third-party payment processors to securely process payments for our own services. Payment processors receive only the information necessary to complete your transaction.

• Cloud Storage and Hosting: We use cloud-based services to store data securely.

• Analytics and Advertising Platforms: We use platforms like Meta (Facebook/Instagram) and Google to run advertisements and analyze campaign performance.

• Automation Platforms: We use tools to connect our systems and automate workflows.

All service providers are contractually required to protect your information and use it only for the purposes of providing services to us.

4.3 For Legal Reasons

We may disclose your information if required to do so by law or if we believe in good faith that such disclosure is necessary to:

• Comply with legal obligations, subpoenas, court orders, or legal process

• Protect and defend our rights or property

• Protect the safety of our users, Clients, or the public

• Investigate potential violations of our Terms of Service

• Respond to government or regulatory requests

4.4 Business Transfers

If Vivienne Media Group LLC is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the acquiring entity. We will notify you via email or prominent notice on our website of any change in ownership or use of your information.

4.5 With Your Consent

We may share your information with other third parties when you give us explicit consent to do so.

4.6 What We Do NOT Do

• We do not sell your personal information. We do not sell your name, email, phone number, or any other personal information to third parties for monetary compensation.

• We do not share your information with unrelated third parties for their own marketing purposes without your consent.

5. SMS Text Messaging Program

5.1 Program Description

Vivienne Media Group LLC operates SMS text messaging programs to communicate with individuals who have opted in to receive text messages. Our SMS programs include:

• Terique Armanie Services Program: SMS messages about our photography, videography, and marketing services for individuals who inquire about our own services.

• Client Campaign Programs: SMS messages about Client events and services for individuals who express interest in those offerings.

All SMS messages are sent by Vivienne Media Group LLC, regardless of which program you are subscribed to.

5.2 Opt-In and Consent

You opt in to receive SMS messages by:

• Completing a lead form (including Meta lead forms) that includes SMS consent language

• Checking a box or otherwise affirmatively indicating your consent to receive SMS messages

• Texting a keyword to our short code or phone number (if applicable)

• Verbally consenting during a phone call (which we may record for consent verification)

By opting in, you expressly consent to receive recurring automated promotional and informational SMS text messages from Vivienne Media Group LLC at the mobile number you provided. You understand that:

• Consent is not a condition of purchasing any goods or services

• Message frequency varies depending on the campaign and your interactions

• Message and data rates may apply (see Section 5.5)

• You can opt out at any time (see Section 5.4)

5.3 Message Frequency

Message frequency varies by program and campaign activity. You may receive approximately 1-4 messages per week during active campaigns, with reduced frequency during quieter periods. Message frequency is not fixed and depends on campaign schedules, events, and your interactions with us.

5.4 How to Opt Out

You can opt out of receiving SMS messages at any time by:

• Replying STOP: Text STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to any message you receive from us.

• Contacting Us: Email [email protected] with your phone number and request to unsubscribe.

After you opt out, you will receive one final confirmation message. You will not receive any further SMS messages from us unless you opt in again.

Note: Opting out of SMS messages does not opt you out of email or phone communications. To opt out of those, see Sections 6 and 7.

5.5 Message and Data Rates

Standard message and data rates may apply to SMS messages depending on your mobile carrier and phone plan. You are responsible for any charges from your carrier. Contact your carrier for details about your plan.

5.6 Help and Support

For help with our SMS program:

• Reply HELP: Text HELP to any message you receive from us for assistance.

• Contact Us: Email [email protected] or visit https://teriquearmanie.com/.

5.7 Carrier Liability

Mobile carriers (e.g., AT&T, Verizon, T-Mobile) are not liable for delayed or undelivered messages. Delivery is subject to effective transmission from your carrier.

5.8 Supported Carriers

Our SMS program supports all major U.S. carriers. However, some carriers may not support all message types, and delivery cannot be guaranteed on all networks.

6. Email Communications

6.1 Types of Emails

If you provide your email address and opt in, you may receive:

• Marketing Emails: Promotions, announcements, and updates about our services or Client events/services you expressed interest in

• Newsletters: Periodic updates and content

• Transactional Emails: Responses to inquiries, appointment confirmations, invoices, receipts, and service-related communications

6.2 Opt-In

You opt in to receive emails by providing your email address through a lead form or other opt-in mechanism that indicates you wish to receive email communications.

6.3 How to Opt Out

You can opt out of marketing emails at any time by:

• Clicking the "Unsubscribe" link at the bottom of any marketing email

• Emailing [email protected] with your request to unsubscribe

You may continue to receive transactional emails related to your inquiries, purchases, or services even after opting out of marketing emails.

7. Phone Calls

7.1 Types of Calls

If you provide your phone number and consent to be contacted by phone, you may receive calls regarding:

• Your inquiry about our services or Client events/services

• Scheduling appointments or consultations

• Following up on your interest

• Customer service and support

• Payment or invoice matters related to our services

7.2 Consent

By providing your phone number and indicating you wish to be contacted, you consent to receive calls from Vivienne Media Group LLC, including calls made using automated dialing systems or prerecorded messages, at the number you provided.

7.3 How to Opt Out

You can opt out of phone calls at any time by:

• Telling the caller you no longer wish to receive calls

• Emailing [email protected] with your request

8. Your Rights and Choices

8.1 Access Your Information

You may request a copy of the personal information we hold about you by contacting us at [email protected].

8.2 Correct Your Information

If your information is inaccurate or incomplete, you may request a correction by contacting us at [email protected].

8.3 Delete Your Information

You may request deletion of your personal information by contacting us at [email protected]. Please note that we may retain certain information as required by law or for legitimate business purposes, including:

• Records of your consent to receive SMS messages (required for legal compliance)

• Records of your opt-out requests (to honor your preferences)

• Transaction and payment records (required for tax and accounting purposes)

• Information necessary to resolve disputes or enforce agreements

8.4 Opt Out of Communications

You can opt out of communications as described in Sections 5.4, 6.3, and 7.3.

8.5 California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to Know: You can request information about what personal information we collect, use, and disclose.

• Right to Delete: You can request deletion of your personal information, subject to certain exceptions.

• Right to Correct: You can request correction of inaccurate personal information.

• Right to Opt Out of Sale/Sharing: We do not sell your personal information. We may share information with advertising platforms for targeted advertising; you can opt out by contacting us.

• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise your California privacy rights, contact us at [email protected].

8.6 Other State Privacy Rights

Residents of other states (Virginia, Colorado, Connecticut, Texas, Oregon, Montana, etc.) may have similar privacy rights under applicable state laws. Contact us at [email protected] to exercise your rights.

9. Cookies and Tracking Technologies

9.1 What We Use

We use cookies, pixels, and similar technologies on our website and in our emails to:

• Understand how you use our website

• Measure the effectiveness of our advertisements

• Deliver relevant content and advertisements

• Track email opens and clicks

9.2 Third-Party Tracking

Our website and advertisements may use tracking technologies from third parties, including:

• Meta (Facebook) Pixel

• Google Analytics

• Google Ads

These third parties may collect information about your online activities over time and across different websites.

9.3 Managing Cookies

You can manage cookie preferences through your browser settings. Note that blocking cookies may affect website functionality.

10. Data Security

10.1 Security Measures

We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including:

• Encryption of data in transit and at rest

• Secure access controls and authentication

• Regular security assessments

• Employee training on data protection

• PCI-compliant payment processing through third-party processors

10.2 No Guarantee

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

10.3 Breach Notification

If we experience a data breach affecting your personal information, we will notify you as required by applicable law.

11. Data Retention

11.1 How Long We Keep Your Information

We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, including:

• Active Contacts: For the duration of our relationship and for 3 years after your last interaction with us

• SMS Consent Records: For a minimum of 5 years, as required for compliance with SMS messaging regulations

• Opt-Out Records: Indefinitely, to ensure we honor your preferences

• Transaction and Payment Records: For 7 years, as required for tax and accounting purposes

• Service Records: For 7 years, as required for business and legal purposes

11.2 Deletion

When your information is no longer needed, we securely delete or anonymize it.

12. Children's Privacy

Our services and communications are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately at [email protected], and we will delete the information.

13. Third-Party Websites

Our communications may contain links to third-party websites, including Client websites. We are not responsible for the privacy practices of these websites. When you visit a Client's website to make a purchase or access their services, your information is collected and processed by that Client according to their own privacy policy. We encourage you to review their privacy policies before providing any information.

14. International Users

Our services are intended for users in the United States. If you are outside the United States, please be aware that your information will be transferred to and processed in the United States, where data protection laws may differ from your country.

15. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be effective when posted with a new "Last Updated" date. We encourage you to review this Policy periodically. Your continued interaction with us after changes are posted constitutes acceptance of the updated Policy.

16. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Vivienne Media Group LLC DBA Terique Armanie

Email: [email protected]

Website: https://teriquearmanie.com/

Location: Orlando, Florida, United States

17. Consent Acknowledgment

By providing your personal information to Vivienne Media Group LLC through any lead form, website, advertisement, or other channel, and by opting in to receive SMS text messages, emails, or phone calls, you acknowledge that:

• You have read and understood this Privacy Policy

• You consent to the collection, use, and disclosure of your information as described herein

• You understand that Vivienne Media Group LLC is the sender of all communications, whether about our own services or Client events/services

• You understand that your information may be shared with applicable Clients as described in Section 4.1

• You understand how to opt out of communications at any time

Terms of Service

Effective Date: December 24, 2025

Last Updated: December 24, 2025

Vivienne Media Group LLC

1. Introduction and Acceptance

1.1 Agreement

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you" or "your") and Vivienne Media Group LLC, a Florida limited liability company doing business as Terique Armanie ("Company," "we," "us," or "our").

1.2 Acceptance

BY SUBMITTING A LEAD FORM, PROVIDING YOUR CONTACT INFORMATION, OPTING IN TO RECEIVE COMMUNICATIONS, USING OUR WEBSITE, OR OTHERWISE ENGAGING WITH OUR SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS AND OUR PRIVACY POLICY. IF YOU DO NOT AGREE, DO NOT SUBMIT ANY INFORMATION OR USE OUR SERVICES.

1.3 Eligibility

You must be at least 18 years old and capable of forming a binding contract to use our services. By using our services, you represent that you meet these requirements.

1.4 Changes to Terms

We may modify these Terms at any time. Changes are effective immediately upon posting. Your continued use of our services after changes constitutes acceptance of the modified Terms.

2. Description of Services

2.1 Our Business

Vivienne Media Group LLC provides:

• Photography Services: Professional photography for events, portraits, commercial, and other purposes

• Videography Services: Professional video production and editing

• Marketing Services: Advertising, lead generation, social media marketing, and promotional campaigns

2.2 Marketing Services for Clients

As part of our marketing services, we conduct advertising and promotional campaigns on behalf of third-party clients ("Clients"). When you respond to an advertisement for a Client's event or service:

• You are providing your information to Vivienne Media Group LLC

• All communications (SMS, email, phone) come from Vivienne Media Group LLC

• We may share your information with the applicable Client as described in our Privacy Policy

• The Client handles their own transactions (ticket sales, product sales, payments, etc.) on their own platforms

3. Communications Programs

3.1 SMS Text Messaging

3.1.1 Consent

By providing your mobile phone number and opting in, you consent to receive recurring automated SMS text messages from Vivienne Media Group LLC. Messages may relate to:

• Our photography, videography, and marketing services

• Client events and services you expressed interest in

• Promotions, updates, reminders, and informational content

3.1.2 Message Frequency

Message frequency varies. You may receive approximately 1-4 messages per week during active campaigns, with reduced frequency during quieter periods.

3.1.3 Message and Data Rates

Standard message and data rates may apply depending on your carrier and plan. You are responsible for any carrier charges.

3.1.4 Opt-Out

Text STOP to any message to opt out. You will receive a confirmation message and no further SMS messages unless you opt in again.

3.1.5 Help

Text HELP to any message for assistance, or contact [email protected].

3.1.6 Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.

3.2 Email Communications

By providing your email address and opting in, you consent to receive marketing and informational emails from Vivienne Media Group LLC about our services and Client offerings you expressed interest in.

Opt-Out: Click "Unsubscribe" in any email or contact [email protected].

3.3 Phone Calls

By providing your phone number and consenting to calls, you agree to receive calls from Vivienne Media Group LLC, including calls using automated dialing systems or prerecorded messages, regarding your inquiry or interest.

Opt-Out: Tell the caller to stop calling or contact [email protected].

3.4 Consent Not Required for Purchase

Consent to receive communications is not a condition of purchasing any goods or services from us or our Clients.

4. Our Services and Payments

4.1 Photography, Videography, and Marketing Services

When you engage us for photography, videography, or marketing services:

• We will provide a quote or proposal for the requested services

• Payment terms will be specified in your service agreement or invoice

• We accept various forms of payment as specified at the time of booking

• Our refund and cancellation policies will be provided in your service agreement

4.2 Payments for Our Services

Vivienne Media Group LLC collects and processes payments for our own photography, videography, and marketing services. When you make a payment to us:

• Payment is processed through our secure third-party payment processor

• We collect payment information necessary to complete your transaction

• Your payment information is handled in accordance with our Privacy Policy and applicable payment card industry standards

5. Client Events and Services

5.1 Our Role

When we promote Client events or services:

• We provide marketing and communications services on behalf of the Client

• We are not the event organizer, venue, or seller of tickets/products

• We are not responsible for the Client's event, products, services, or fulfillment

5.2 Client Transactions

We do not sell tickets, process payments, or handle transactions for Client events or services.

If you wish to purchase tickets, products, or services related to a Client's offering:

• You will be directed to the Client's website or a third-party platform

• Your transaction is between you and the Client or third-party platform

• Payment information is collected by the Client or their payment processor, not by us

• Refunds, cancellations, and customer service for purchases are handled by the Client

5.3 Event Changes

Events may be modified, rescheduled, or cancelled by the Client or event organizer. We will attempt to communicate changes but are not responsible for Client decisions regarding their events. Contact the Client directly for questions about event changes, refunds, or their services.

5.4 Client Terms and Privacy

When you interact with a Client's website or make purchases from a Client, you are subject to the Client's terms of service and privacy policy. We encourage you to review them before making any purchase or providing information directly to the Client.

6. User Responsibilities

6.1 Accurate Information

You agree to provide accurate, current, and complete information when submitting lead forms or communicating with us.

6.2 Authorized Use

You agree that you are the authorized user of the phone number and email address you provide, and you have the authority to consent to receive communications at those contact points.

6.3 Lawful Use

You agree to use our services only for lawful purposes and in compliance with all applicable laws and regulations.

6.4 Prohibited Conduct

You agree not to:

• Provide false or misleading information

• Submit information on behalf of another person without their consent

• Use our services to harass, threaten, or harm others

• Attempt to interfere with or disrupt our systems or services

• Violate any applicable laws or regulations

7. Intellectual Property

7.1 Ownership

All content on our website and in our communications, including text, graphics, logos, images, and software, is owned by Vivienne Media Group LLC or our licensors and is protected by copyright and trademark laws.

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website and communications for personal, non-commercial purposes.

7.3 Restrictions

You may not copy, reproduce, distribute, modify, or create derivative works from our content without our prior written consent.

8. Privacy

Your privacy is important to us. Our collection, use, and disclosure of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to our Privacy Policy.

9. Disclaimers

9.1 "As Is" Services

OUR WEBSITE, COMMUNICATIONS, AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

9.2 No Guarantee

WE DO NOT GUARANTEE THAT OUR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. WE DO NOT GUARANTEE DELIVERY OF SMS MESSAGES OR EMAILS.

9.3 Client Events and Services

WE MAKE NO WARRANTIES REGARDING CLIENT EVENTS, PRODUCTS, OR SERVICES. WE ARE NOT RESPONSIBLE FOR THE QUALITY, SAFETY, LEGALITY, OR ANY OTHER ASPECT OF CLIENT OFFERINGS.

9.4 Third-Party Content

WE ARE NOT RESPONSIBLE FOR CONTENT, PRODUCTS, OR SERVICES OFFERED BY THIRD PARTIES, INCLUDING CLIENTS AND THEIR WEBSITES.

10. Limitation of Liability

10.1 Exclusion of Damages

TO THE FULLEST EXTENT PERMITTED BY LAW, VIVIENNE MEDIA GROUP LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• LOSS OF PROFITS, DATA, OR GOODWILL

• PERSONAL INJURY OR PROPERTY DAMAGE

• DAMAGES RELATED TO CLIENT EVENTS OR SERVICES

• DAMAGES RELATED TO COMMUNICATIONS DELIVERY FAILURES

• ANY OTHER DAMAGES ARISING FROM YOUR USE OF OUR SERVICES

REGARDLESS OF THE THEORY OF LIABILITY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10.2 Maximum Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100.00).

10.3 Essential Basis

YOU ACKNOWLEDGE THAT THESE LIMITATIONS ARE AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN YOU AND US.

11. Indemnification

You agree to indemnify, defend, and hold harmless Vivienne Media Group LLC and its officers, directors, employees, agents, and affiliates from any claims, damages, losses, liabilities, costs, and expenses (including attorneys' fees) arising from:

• Your use of our services

• Your violation of these Terms

• Your violation of any law or third-party rights

• Any information you submit to us

• Any dispute between you and a Client

12. Dispute Resolution

12.1 Informal Resolution

Before filing any legal claim, you agree to contact us at [email protected] to attempt to resolve the dispute informally for at least 30 days.

12.2 Arbitration Agreement

IF WE CANNOT RESOLVE A DISPUTE INFORMALLY, YOU AND VIVIENNE MEDIA GROUP LLC AGREE THAT ANY DISPUTE ARISING FROM OR RELATING TO THESE TERMS OR OUR SERVICES SHALL BE RESOLVED BY BINDING ARBITRATION, NOT IN COURT.

Arbitration shall be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Arbitration shall take place in Orange County, Florida, or another mutually agreed location. The arbitrator's decision shall be final and binding.

12.3 Class Action Waiver

YOU AND VIVIENNE MEDIA GROUP LLC AGREE THAT DISPUTES SHALL BE RESOLVED ONLY ON AN INDIVIDUAL BASIS, NOT AS A CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE ACTION. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION.

12.4 Jury Trial Waiver

YOU AND VIVIENNE MEDIA GROUP LLC WAIVE ANY RIGHT TO A JURY TRIAL.

12.5 Opt-Out

You may opt out of the arbitration agreement by sending written notice to [email protected] within 30 days of first using our services. Your notice must include your name, contact information, and a statement that you opt out of arbitration.

12.6 Exceptions

Either party may seek injunctive relief in court for intellectual property infringement or unauthorized access to systems.

12.7 Time Limitation

Any claim must be filed within one (1) year of the event giving rise to the claim, or the claim is waived.

13. Governing Law

These Terms shall be governed by the laws of the State of Florida, without regard to conflict of law principles. Any disputes not subject to arbitration shall be resolved in the state or federal courts located in Orange County, Florida.

14. Termination

14.1 By You

You may stop using our services and opt out of communications at any time as described in Section 3.

14.2 By Us

We may terminate or suspend your access to our services at any time, with or without cause or notice.

14.3 Effect of Termination

Upon termination, your right to use our services ceases. Provisions that by their nature should survive (including Sections 7, 9, 10, 11, 12, and 13) shall survive termination.

15. General Provisions

15.1 Entire Agreement

These Terms and our Privacy Policy constitute the entire agreement between you and Vivienne Media Group LLC regarding our services.

15.2 Severability

If any provision of these Terms is found unenforceable, the remaining provisions shall remain in effect.

15.3 Waiver

Our failure to enforce any provision does not waive our right to enforce it later.

15.4 Assignment

We may assign these Terms without your consent. You may not assign your rights or obligations without our written consent.

15.5 No Agency

Nothing in these Terms creates an agency, partnership, or joint venture between you and us.

15.6 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, government actions, or technology failures.

15.7 Notices

We may send notices to you via SMS, email, or posting on our website. Notices to us should be sent to [email protected].

16. Contact Information

Vivienne Media Group LLC DBA Terique Armanie

Email: [email protected]

Website: https://teriquearmanie.com/

Location: Orlando, Florida, United States

17. Acknowledgment

BY USING OUR SERVICES, SUBMITTING YOUR INFORMATION, OR OPTING IN TO RECEIVE COMMUNICATIONS, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE AND OUR PRIVACY POLICY.